During the COVID-19 outbreak, I was baffled and couldn’t think of anything beyond my business. I had no idea how I would run the business with the impending restrictions. My family asked me not to travel to the market to buy fresh stock. But I was not in a state
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Quote: “When I came to know about the lockdown, I was scared and planned to move back to my village. But, then I gave a thought to those 350 customers who buy their fruits and veggies from me. I decided to stay back and brave the situation with utmost safety,
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For the first 10 days, I didn’t open the shop. After those 10 days, I thought I would get some hope to open the shop, but I didn’t, because I couldn’t go to the market to purchase the items. The main reason was that the market would be crowded.
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It was a tough situation. I didn’t know what to do. In my shop, the items were not available; and in the market, the rates were too high. I couldn’t sell that because the customers refused to buy and complained about the rates.
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During the lockdown, Suresh had the brilliant idea to serve customers directly at their doorstep. He also accepted UPI payments with contactless deliveries.
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Five years ago, they opened a small vegetables & fruits store by ordering their supplies from Ninjacart. Over the years, they grew their businesses and gained customers who were regulars at their store.
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“Being essential workers, my wife and I always wear masks, sanitize, and maintain social distance with customers. We even got vaccinated for the well-being of my family and everyone who depends on our business. I believe this is how we can fight the pandemic, together”
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Initially, surviving in a new city was difficult; there were times when I wanted to give up and return to my village. But I had a duty towards my children and my family, and it is only because of them that I never turned back and continued working hard towards my dream.
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With the app, we had a clear idea of prices and the margins we had to set. We now sell at an average price which helps us turn a profit. We expanded to this bigger store just a month ago.
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I order from the app before I sleep at night, and it gives me a sense of peace that my produce will arrive on time the next day, and the delivery is always of the right quantity.
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Previously, I’d lose a lot of time and money going to the market. Moreover, the prices Ninjacart offers are better than the market and the quality is much fresher.
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